Get the benefits of a Credit Union specific IT support organization without making any capital investment. With our Onsite and Remote Support Services, you can get hardware and software support, installations and upgrades, relocation and reconnections, and more-all from highly trained IT professionals. ECCTs Credit Union Support Service keeps this tidal wave of desktop support from becoming a burden on IT and at the same time delivers high user satisfaction. Credit Unions will get a direct connection to an assigned account manager. You can request and schedule installs, moves, adds, changes and desktop services through an email, phone, or by entering a service request through our Support Site. This service can also be combined with several of our other services including ECCTs Network Support Agreements.

Network support agreement?

A network support agreement is a pre-paid Block of Hours that can be used for support and service on hardware and networking issues. It encompasses a multitude of support options such as On-site Support, Training, Preventative Maintenance, Remote/Dial up Service, Technology Planning, Network Maintenance, etc. Network Support Agreements do not cover work for new installations; ask your account manager for pricing on project work. The associated time-block costs are discounted substantially from our standard rates. In addition, service requests placed under this agreement receive a priority status over requests placed by non-contracted clients.

What is the advantage of a network support agreement?

Advantages include reduced rates, elevated priority status, and no premium charges for emergencies during regular working hours (Monday through Friday 9-5PM) excluding holiday and weekend support. Knowing your support and scheduled maintenance or project costs can also be of great assistance in monthly budgeting and decision making.