ECCT's e-SCOPE Remote Administration Services provide real time administration of your credit union's servers, includeing: domain controllers, active directory servers, e-mail servers, thin client servers, web servers, FTP servers and some data processor specific servers. In addition ECCT can administer any Windows, Novell or Linux server in your network.

ECCT's e-SCOPE division provides a complete remote administration VPN-based solution that allowes us to fully interact with the servers in your credit union from our facilities as if we were on-site. e-SCOPE seamlessly supports text and graphics modes so that all remote server activities (such as restarting the server and OS) can be monitored from our facilities. In addition, remote administration is OS independent. This means that Microsoft Windows and .NET, NetWare, RedHat and SuSE Linux operating systems are supported. The VPN connection preferably made through a Cisco firewall, relies on 3DES or AES encryption technology to provide secure remote access to your servers. ECCT administers your servers remotely and makes changes as needed.

Remote Administration Services include:

• Installing all network / Microsoft updates and service packs
• Updating antivirus definitions
• Editing login scripts
• Restarting services (print cues, etc.)
• Adding and removing printers
• Monthly monitoring of tape backup system event logs
• Adding and removing users and groups
• Creating network folders
• Creating and editing security and permissions
• Monthly reporting on server diagnostics and administration procedures

Although the average IT department does not do all this,ECCT does - in addition to providing a monthly report detailing all activities. Any other tasks such as hardware and software installations, reinstallations, reconfigurations, diagnostics, repairs or replacement of defective hardware and software do not fall into the category of administration and thus are not included with this service.